This privacy statement covers the websites operated by Hai Seng Yek Frozen Food Sdn Bhd (Malaysia) that includes, but is not limited to, sites of the following domains and sub-domains: http://www.hsy.com.my.
If users have questions or concerns regarding this statement, they should first contact Hai Seng Yek Frozen Food's Webmaster by using our General Feedback and Comments Form.
Information Collection and Use
Hai Seng Yek Frozen Food Sdn Bhd (Malaysia) collects information from our users at several different points on our Website:
|Registration||In order to use some areas of this Website, a user must first complete a registration form. During registration a user is required to give contact information (such as name and email address). We use this information to contact the user about services on our site for which he has expressed interest. In most instances, it is optional for the user to provide information, and unique identifiers (such as, username and password), but encouraged so we can provide a more personalized experience on our site.|
|Request for Services||This site contains several areas where a visitor may request services (for example to place an order or request operational assistance) offered by Hai Seng Yek Frozen Food or to provide feedback. To fulfill these requests Hai Seng Yek Frozen Food may collect some required information as well as optional information that will help us satisfy your requests.|
|Profile||We store information we collect through registrations, cookies, log files, clear gifs, and/or third parties to create a profile of our users. A profile is stored information that we keep on individual users that details their viewing preferences. Consequently, collected information is tied to the users personally identifiable information to provide offers and improve the content of the site for the user. This profile is used to tailor a user's visit to our Website, and to direct pertinent marketing promotions to them. Select information from your profile may be shared together with 3rd-parties if required to satisfy your request or in accordance with the practices set out under this policy. (See "Sharing" below.)|
|Security||Hai Seng Yek Frozen Food takes all reasonable precautions to protect our users' information. When users submit sensitive information via the Web site, their information is protected both online and off.
When our registration form asks users to enter personal information (such as name address, phone, e-mail, etc.), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just 'surfing'.
Communications from Hai Seng Yek Frozen Food
|Special Offers and Updates||Established members will occasionally receive information on products, services, special deals and/or newsletters. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see the Choice of Opt-in / Opt-out sections.|
|Customer Service||We communicate with users on a regular basis to provide requested services and in regards to issues relating to their account and we reply via email or phone, in accordance with the users wishes.|
|Sharing||These are the instances in which we will share users' personal information:
In specific instances where a visitor's request requires action by one of our staff, Partners or Service Providers, Hai Seng Yek Frozen Food may forward or provide access to information from the customer's profile. For example, to fulfill a request for quotation, Hai Seng Yek Frozen Food may forward the pertinent details such as contact information, intent to purchase (time, quantity, models, etc.) as well as any special requests.
For some marketing activities or service related surveys, Hai Seng Yek Frozen Food may enlist the help of a 3rd-party provider who may temporarily need to handle your information. For example, during a direct mail campaign, where we may send you announcements per your permission preferences, we may use a 3rd-party mailing house. In this case mailing lists are transferred to the 3rd party for the specific purpose of addressing the marketing materials.
|Legal Proceedings||Though we make every reasonable effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on Hai Seng Yek Frozen Food.|
|Aggregate Information (non-personally identifiable)||We share aggregated demographic information with our partners and advertisers. For example we may, on a periodic basis, present information such as the number of visitors, areas of interest, relationship to Hai Seng Yek Frozen Food, etc. This is not linked to any personally identifiable information.|
|Your Control Options||Choice of Opt-in / Opt-out Our users are given the opportunity to 'opt-out' of having their information used for purposes not directly related to our site at the point where we ask for information. For example, our site and product registration forms have an opt-in/opt-out feature so users who want access to certain areas of the site, receive selected information but want to opt-out of other materials, can keep their email address off of our lists.
Users who no longer wish to receive our e-mail communications may opt-out of receiving these by following the instructions included with each e-mail. We also offer an opt-out mechanism for all communications while registering a product online, or the user may contact us at (605) 6929 771 to opt-out. This information will also be included in every e-mail that we send to you.
|Correcting / Updating / Deleting / Deactivating Personal Information||If a user's personally identifiable information changes (such as zip code, phone, email or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate users' personally identifiable information. Contact us by telephone at (605) 6929 771 or email: firstname.lastname@example.org|
|General||Nothing herein shall constitute our undertaking to maintain the confidentiality of any information provided to us in the course of any use of our Website.|